In any management job, and in many non-management jobs, it is critical to achieve a good balance between process administration and process management. Process administration is attending to the ...

Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and generate business value. A business process is an ...

Process mining sits at the intersection of data science and business process management, offering systematic ways to derive process insights from the digital footprints of organisational activities.

New technologies, the rapid pace of change and customer-centric commerce are driving the need for process management to readdress its competencies. In fact, my organization, APQC, found in its annual ...